87% reduction in document processing time
10x faster team-based document review capability
66% increase in document processing throughput
75% decrease in manual review errors
93% improvement in user satisfaction scores
3.2x boost in active platform engagement
78% more documents processed per month
94% reduction in processing backlogs
83% faster decision-making cycle
What was the problem?
Operations Director
I transformed the ML/AI document processing platform from a single-user bottleneck into a powerful collaborative system that fundamentally changed how enterprises extract intelligence from critical documents.
I owned the end-to-end design process:
Led research and discovery with users across financial services, legal, and operations teams to uncover critical workflow pain points
Facilitated cross-functional workshops with PMs and engineers that transformed complex requirements into executable concepts
Created and validated progressive prototypes with stakeholders and users, iterating based on direct feedback
Built key components for the Design System that standardised our collaboration patterns
Enable 10x faster document processing through parallel workflows
Accelerate critical business decisions that relied on document data
Create a significant competitive advantage in the B2B market
Empower non-technical users to leverage AI collaboratively
Limited analytics capabilities due to restricted access to client data, requiring manual tracking of feature usage and success rates
Need to balance client-specific customisation needs with maintaining core platform integrity and functionality
Continuous innovation pressure to stay competitive in rapidly evolving AI document processing market
Compliance requirements for diverse international regulations across global enterprise clients
Team-Based Document Pools: Smart allocation of documents based on complexity and team expertise
Parallel Review Workflows: Multiple users simultaneously reviewing different documents with real-time status updates
Conflict Resolution System: Elegant handling of overlapping edits and reviewer disagreements
Progress Dashboard: Central visibility into overall workflow completion and bottlenecks
Permission Structure: Granular controls for document access and editing rights
Processing Efficiency
87% reduction in document processing time
10x faster team-based document review capability
66% increase in document processing throughput
Team Performance
75% decrease in manual review errors
93% improvement in user satisfaction scores
3.2x boost in active platform engagement
Impacts to Customers
78% more documents processed per month
94% reduction in processing backlogs
83% faster decision-making cycle
The greatest challenges weren't enabling simultaneous processing but creating clear ownership and communication patterns. Technical solutions must support organisational needs, not force new behaviours.
Early prototypes overwhelmed users. By revealing functionality based on context and role, the final design achieved both power and simplicity.
The addition of workflow status visualisation profoundly changed team behaviour, enabling self-organisation and reducing management overhead.